All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at headingwestboutique@gmail.com to obtain a Return Merchandise , and
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return seven (7) days from the receipt of your item to process your return We will notify you by email when your return has been processed.
The following items cannot be
● Cowhide Items
● Hats
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Heading West Boutique is not responsible for lost or stolen packages. Once your package has been delivered to your address, HWB is no longer responsible.
● Heading West Boutique is not responsible for shipping delays due to currier. I will ship in my time-frame, once the package leaves my possession, I have no controll over delivery.
● Return time frame begins the day package has been scanned as delivered. You have 7 days from delivery to request a return.
● If your package is lost during transition, please contact HWB at headingwestboutique@gmail.com for further information.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: